How to reach us
We're a small EU team, so you get a person rather than a ticket queue. Write to whichever address fits — or just use the chat at the bottom right, which is usually faster.
Payments, refunds and invoices
Anything about money: a refund under the 30-day guarantee, a payment that didn't go through, or a proper invoice for a company purchase. Quote your PRV- reference if you have one — it's on your confirmation page and in your account.
Your data and GDPR requests
Access, correction or erasure of the data we hold about you, under GDPR Articles 15–17. You can ask us to delete everything we hold at any time — deleting data is the whole service, so we're not going to be strange about it.
Partnerships and affiliates
If you advise clients on privacy, security or compliance and want to work together — or you'd like to join the affiliate programme.
Press and media
Journalists, researchers and anyone writing about data brokers. We'll talk on the record, including about what our service cannot do.
How quickly we reply
Chat is fastest — the assistant answers common questions instantly, and a person picks it up when it can't. If nobody's around, leave your email in the chat box and we'll come back to you rather than losing the conversation.
Email is usually answered within one working day. We're in Central European Time. If it's about a refund, you don't need to persuade anyone — the 30-day guarantee is unconditional.
Already a customer?
Messaging your specialist directly from your account is better than email: your case, your reference and your history are all attached, so nobody has to ask you to explain it twice.
Not a customer yet?
See where your data is exposed first — free, no signup.